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Support Center

Get help with your queries. Our support team is here to assist you with application tracking, technical issues, and general inquiries.

2 Hours
Avg Response
98%
Resolution Rate
50+
Support Agents
4.9/5
Satisfaction
TKT-2024-001HighIn Progress

Application Status Not Updated

ApplicationCreated: 2024-01-15Updated: 2 hours agoAssigned to: Priya Sharma
SLA: On Time
TKT-2024-002MediumOpen

Document Upload Issue

TechnicalCreated: 2024-01-14Updated: 5 hours agoAssigned to: Rahul Kumar
SLA: At Risk
TKT-2024-003LowResolved

Scholarship Information Request

InquiryCreated: 2024-01-10Updated: 3 days agoAssigned to: Anjali Verma
SLA: On Time

Frequently Asked Questions

How long does it take to get a response?

Our average response time is 2 hours for all ticket priorities.

Can I track my ticket status?

Yes, you can view real-time updates in the "My Tickets" section.

What is SLA tracking?

SLA (Service Level Agreement) ensures timely resolution based on priority levels.

How do I escalate an urgent issue?

Select "Urgent" priority when creating a ticket for immediate attention.